Return & Refund Policy

Delivery

Standard delivery is £6 or free on orders over £100 (not applicable on Vacuum Packers), we aim to process and dispatch all orders the same day, with them being delivered the next day if ordered before 12pm. For small orders we use UK Mail, allowing us to track the whereabouts of your items along with an estimation of when your package will be delivered, we can also provide these tracking details for you to keep up-to-date on the progress of your order. For larger orders we use a freight company who also deliver on a next day basis for orders placed before 2pm, as with smaller orders we can provide tracking information for you to keep track on your package. For certain part of the UK we do have a different delivery pricing structure, which is based purely on our courier service, therefore delivery charges may be subject to change.

Next Day Delivery

Next working day delivery is standard on all our products for the same flat rate of £6, no matter the size of your order (not applicable on Vacuum Packers). For guaranteed next day delivery, orders must be placed before 12pm Monday to Friday to be eligible for next working day delivery and will be dispatched the same day to arrive on the following working day. Orders that are placed after 12pm or not on a working day will be scheduled for delivery within 48 hours.

Free Delivery

Orders over £100 are automatically eligible for free next working day delivery (not applicable on Vacuum Packers), the discount will be applied during the checkout process. As with all orders, to guarantee next working day delivery orders must be placed before 12pm Monday to Friday to allow us to dispatch your items the same day. Orders that are placed after 12pm or not on a working day will be scheduled for delivery within 48 hours.

Not received item?

Although we aim to get all of our orders out on time, from time to time the postal service can take a few days longer to delivery your items. However if your order doesn't arrive after 5 working days, please get in touch and we will firstly contact the courier to track the whereabouts of your items, if this doesn't rectify the situation we will resend the items again.

Returns

If you wish to return your order, please package the item and send it back to The Vacuum Pouch Company Ltd, units 1-5, Abel House Complex, Leigh Street, Walshaw, Bury, Greater Manchester, BL8 3AL. The returns package should contain the original item with the complete and un-opened packaging, along with the original invoice/receipt we sent with the item, with the reason for return/exchange stated on the invoice. For exchanges, please state what item you would like to exchange your product for and we will send the new item once we receive your item back. For any refunds, we will reimburse the transaction via the original method of payment, minus the £6 for delivery. Any faulty items will be exchanged and a replacement sent out at no extra cost once we receive the defective item along with the invoice/receipt and the returns slip filled in, stating the problem with the product. If you have any queries or problems with any products you have received, feel free to give us a call on 0161 797 2222

Reasons To Use Us
  • Customer Reviews

    We recently ordered from this website for our restaurant, the pouches we ordered where exactly to our requirements and delivered the next day, great service all round.

    John Sawyer, The Meat Factory

    • Free Delivery

      Orders over £100 are automatically eligible for free next working day delivery (this does not include Vacuum Packers), the discount will be applied during the checkout process.

    • Next Day Delivery

      Orders placed before 12pm are eligible for next day delivery and will be dispatched the same day to arrive on the following working day.

    • Safe & Secure

      We accept all major payments methods which are processed securely using WorldPay.


       
    • Our Price Promise

      We promise to beat any price you see elsewhere, you see it and we'll match it. Call us on 0161 797 2222 to put our price match promise to the test.